Transforming your Performance Metrics

More than 7.5 million individual performance metrics provided

Delivering up to 20% increase in operational performance

Thousands of users benefiting from the platform

Transformative Solutions with miPerform

miPerform empowers operations teams to reach their true potential. miPerform provides valuable data metrics and performance toolkits to the people who make the most difference — your team. This puts your operational people where they belong — at the heart of your business.

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Using miScorecards to Visualise Performance

miPerform provides the tools for every member of your team to engage with, understand, and improve their individual performance. Relevant and useful insights are captured for every single member of the front line. Empower your team with the clarity to manage and develop their own performance.

Enhanced Quality Assurance

miPerform provides relevant, detailed performance and quality analytics. With a data-driven strategy, it refines your ability to predict upcoming issues, identify trends, and make informed decisions. Providing actionable data, your team has the tools to improve and continuously develop. Automate routine tasks, streamline Quality Assurance workflows, and limit the margin of human error to achieve higher rates of compliance.

Constructive, Timely and Relevant Coaching

miPerform's coaching toolset helps managers develop the talent within their team and drive optimised performance outcomes. Coaches can use detailed analytics that offer valuable insights, to identify strengths and weaknesses and create simple, trackable interventions.

Personalised coaching plans can be devised from individual performance data, identifying the unique attributes that differentiate top performers to provide integrated coaching for both individuals and teams.

Our Product Features

Getting started is simple and straightforward:

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miWorkflow - Feature

Within miWorkflow, use Actions to ensure that staff are never unsure of their priorities. Arrange personalised to-do lists for individual team members and track completed assignments at the touch of a button. Tasks can be seamlessly passed on to other teams, ensuring a streamlined workflow that delivers for your customers every time.

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miQuality - Feature

Delivering a top-quality differentiated service in your market requires your team to respond accurately and consistently within specific service levels across potentially hundreds of thousands of contacts or actions. miQuality simplifies this challenge, giving individual team members clear, personalised guidance to follow and a checklist for each transaction. Managers can monitor compliance and have the peace of mind that their teams are following best practices.

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miEvents - Feature

Everyone knows the importance of staff training and coaching, but when the pressure is on, it's often the first thing that falls down the priority list. miEvents helps managers make time for training and coaching by simplifying the process. Sessions can be easily scheduled and built around existing workflows, and thanks to miPerform’s laser focus on KPIs, the benefits of training sessions can be seen in real-time, enabling managers to make the case for unlocking future training budgets.

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miScorecards - Feature

Does every member of your team understand what they have to do every day to deliver team and business goals? miScorecards breaks down company-wide KPIs and turns them into personal performance scorecards to help employees understand when they are performing well within the team and what they need to do to improve. miScorecards gamifies self-improvement and encourages all employees (not just high achievers) to achieve their true potential.

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